Please arrive early Please try to arrive 10-15 minutes earlier so you can calm yourself before your treatment. If you arrive late for your appointment, your treatment will still end at the originally scheduled time so that the next client is not delayed.15 minutes grace will be granted for lateness, otherwise your appointment will have to be re-scheduled.

Respect other clients Our salon environment is one of tranquillity and relaxation. Please try to walk and talk quietly whilst in the salon. We would appreciate if all mobile phones are switched off in the salon.

Cancellations 24 hours notice is required for all appointments cancellation and changes, otherwise 50% of the treatment amount will be charged to you on your next visit. A courtesy call will be given to confirm your appointment    24 - 48 hours prior to your appointment. Please ensure to make any changes at this time.

Gratuities Our best reward is if you recommend us to a friend. After your friends first visit you will receive a thank you letter offering you 10% off your next treatment.

Retail products Maintain the results from your salon treatment with the correct products prescribed for your specific needs.